Our Commitment
Quality

JC Group of Companies ensures client satisfaction by implementing strict quality assurance guidelines for all of its products and services. To achieve this, the quality management department starts with the assumption that more information translates to better products. To gather this information, our project supervisors maintain close communication with the client and conduct stringent audits of EPC execution. The lessons learned from these studies aid JC Group of Companies in anticipating problems before they arise as well as improving performance on future projects.

QUALITY MANAGEMENT SYSTEM

JC Group of Companies utilizes a quality management system that satisfies all the requirements of ISO 9001:2008 certifications and ensures all employees understand and abide by its strict quality-assurance policies.

CUSTOMER SATISFACTION INDEX

JC Group of Companies regularly conducts Customer Satisfaction Index (CSI) surveys to assess client satisfaction, address client complaints, and identify areas for improvement. Phase-by-phase surveys are conducted at each stage of the project (engineering, procurement, construction, commissioning, etc.). The resulting project score is monitored to allow our team to continuously improve client satisfaction. Upon completion of the project, the client is asked to submit final feedback in the form of a written report, the conclusions of which are incorporated into Jc Group of Companies company-wide quality management practices.

COST OF POOR QUALITY MANAGMENT

In the Construction business, failure to conduct quality management can result in significant unnecessary costs. Seeking to avoid overages, Jc Group of Companies engages in Cost of Poor Quality (COPQ) control activities designed to prevent and mitigate quality issues across the entire operation of the company, including rework, delays in delivery of materials / equipment and interruptions in the construction schedule. This initiative helps reduce project execution costs while, at the same time, improve client satisfaction.

CERTIFICATION

In order for our quality management system to be more effective and reliable, we engage a third party assurance firm to verify that the system meets or exceeds international standards. 

ISO 9001:2008

AGS(Bahrain)

ISO 9001 is a set of internationally recognized standards related to quality management systems. These standards were defined by the International Organization for Standardization and specify requirements a corporation must meet in order to guarantee the highest degree of quality in its products and services.
JC Group of Companies Bahrain has acquired this certification.

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